Karisma Hotels Launches Autism Concierge Program


Karisma Hotels & Resorts, in partnership with Autism Double-Checked, is pleased to announce the introduction of the world’s first-ever Autism Concierge providing a dedicated contact for all autism-related questions and serving as an extension of the Autism Double-Checked comprehensive three-part training program.

Karisma Hotels & Resorts is the first hotel group to offer an Autism Concierge, which encourages guests traveling with a child with autism or adult guests with autism to ask about specific needs through a concierge contact by emailing autism_concierge@karismahotels.com.esorts’

Every member of Karisma Hotels & Resorts staff has completed a number of Autism Double-Checked courses in “Assisting Guests with Autism” and all staff that are in contact with guests have been trained in the specific situations that guests with autism may face during their stay. In 2023, Karisma Hotels & Resorts also plans to introduce temporary door alarms (available to guests upon request). These alarms will allow guests to vacation with peace of mind knowing their loved ones are safe and secure. These initiatives exist as part of Karisma Hotels & Resorts’ overarching inclusion efforts.

Autism Double-Checked was created to prepare the travel industry to better serve guests with autism through industry-specific and job-specific training for all public-facing staff. It also assists the autism community in confidently selecting travel opportunities that best fit their needs. The autism community in the U.S. is approximately 25 million people who, according to Autism Double-Checked, are eager to travel and are brand loyal to companies that understand their needs. The training includes three stages: general basic training for all staff, specific training per department, and the development of a site-specific visitor guide to assist parents, caregivers, and visitors with autism. Once a hotel has completed all three phases, it obtains the “Autism Double-Checked” Certificate, indicating that it is ready, willing, and able to welcome families and guests impacted by autism.

In Mexico, staff at Nickelodeon Hotels & Resorts Riviera Maya, Margaritaville Beach Resort Riviera Cancún, Azul Beach Resort Riviera Cancún, Generations Riviera Maya, El Dorado Royale, El Dorado Casitas Royale, El Dorado Maroma, El Dorado Seaside Suites, and Palafitos Overwater Bungalows, and in the Dominican Republic, staff at Nickelodeon Hotels & Resorts Punta Cana and Margaritaville Beach Resort Cap Cana, have now completed the more intensive stage of training that allows them to be certified as Autism Double-Checked.  Learn more about Karisma Hotels & Resorts.

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  1. Excellent Move
    Karisma Hotels’ new Autism Concierge Service, in partnership with Autism Double-Checked, is a progressive and thoughtful step towards inclusive tourism. This unique offering shows their commitment to providing a welcoming and accommodating environment for all guests. The service, which helps families plan their trip, provides relevant information about on-site amenities and facilitates personalized accommodations, offers much-needed support for families traveling with autistic members. It recognizes the unique challenges these families face and aims to create enjoyable and stress-free experiences for everyone. The partnership with Autism Double-Checked adds another layer of confidence, as it brings expert advice and training to the forefront, ensuring staff are well-equipped to meet specific needs. Overall, it’s an encouraging move in the right direction for the travel industry. Great move, Karisma Hotels!


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